Refund policy
Last updated: Jan 2026
We want you to be satisfied with your purchase. This Returns Policy explains when and how you may return items purchased from uthfullife.com.
Return Window
You may request a return within 30 days of receiving your item.
Return Eligibility
To be eligible for a return, your item must be:
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Unused and unopened
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In its original packaging
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In the same condition as received
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Accompanied by proof of purchase
Returns must be requested and approved before items are sent back. Items returned without prior approval may not be accepted.
How to Request a Return
To request a return, please contact us at graeme@theairneis.co with your order number and reason for return. We will provide return instructions if your return is approved.
Return Shipping
Unless the item is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery so that we can arrange a replacement or refund.
Non-Returnable Items
The following items are not eligible for return:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalised products
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Personal care and beauty products once opened
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Hazardous materials, flammable liquids, or gases
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Sale items and gift cards
Exchanges
We do not offer direct exchanges. If you wish to receive a different item, please return the original item (if eligible) and place a new order.
EU / UK Right of Withdrawal
If your order is shipped to the European Union or United Kingdom, you have the right to cancel or return your order within 14 days of delivery for any reason.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within a reasonable timeframe.
Contact
Graeme C. Johnston
graeme@theairneis.com
UthfulLife — a brand of Airneis LLC
Sharjah Media City, Sharjah, UAE
www.uthfullife.com
